Privacy Policy

Last updated: 17 December 2025

Thank you for choosing to engage with First Aid Exeter (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

1. Scope of This Policy

This Privacy Policy applies when you:

• Visit our website: https://www.firstaidexeter.co.uk

• Contact us, make an enquiry, or book a course

• Engage with us through sales, marketing, events, or other related services

When we refer to:

• “Website”, we mean any website operated by us that links to this policy

• “Services”, we mean our website, training services, marketing, sales, and events

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide, including when you:

• Register on our website

• Enquire about or book courses

• Contact us directly

This may include:

• Name

• Email address

• Phone number

• Postal and billing address

• Account login details

• Payment and transaction details

• Communication preferences

You are responsible for ensuring the information you provide is accurate and up to date.

Payment Information

Payments are securely processed by Stripe. We do not store card details. Stripe’s Privacy Policy can be found at:
https://stripe.com/en-gb/privacy

Information Collected Automatically

When you visit our website, we may automatically collect technical data such as:

• IP address

• Browser type and device details

• Operating system

• Usage data (pages visited, time spent, interactions)

• Approximate location data

This information helps us operate, secure, and improve our website and services.

3. How We Use Your Information

We use your personal data where necessary to:

• Provide and manage our services

• Process bookings and payments

• Respond to enquiries and provide customer support

• Send service-related communications

• Improve website performance and user experience

• Send marketing communications (where consent has been given)

• Meet legal and regulatory obligations

• Protect against fraud and misuse

We process personal data based on:

• Contractual necessity

• Legitimate business interests

• Legal obligations

• Your consent (where applicable)

You may withdraw consent at any time.

4. Sharing Your Information

We do not sell your personal data.

We may share information only when necessary, including with:

• Payment processors

• IT and hosting providers

• Analytics and marketing platforms

• Professional advisors

• Legal or regulatory authorities (where required by law)

All third-party service providers are contractually required to protect your data and use it only as instructed.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyse usage. Details on cookie usage and how to manage preferences are provided in our Cookie Policy.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal, accounting, or regulatory requirements

When no longer required, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data. However, no system can be guaranteed to be completely secure, and data transmission is at your own risk.

8. Your Privacy Rights (UK & EEA)

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

9. Marketing Preferences

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

Service-related communications may still be sent where necessary.

10. Do Not Track Signals

At present, we do not respond to “Do Not Track” browser signals due to the lack of an industry-wide standard.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this policy or your data, please contact:

Data Protection Officer: Oliver Lyndale
Email: [email protected]
Phone: 01392 327 888
Address:
First Aid Exeter
48 Queen Street
Exeter
EX4 3SR
United Kingdom

13. Accessing or Deleting Your Data

To request access to, update, or delete your personal data, please contact us via:
https://www.firstaidexeter.co.uk/contact/